Triage & Prevention Officer (Housing)
Location: Bromley Civic Centre / Hybrid Working
Contract: Permanent
Hours: 36 hours per week
Salary: £37,262 - £46,952 (BR9-12)
Do you have experience working in homelessness prevention, housing options or statutory housing services?
We are looking for an experienced housing professional to join Bromley's Triage & Prevention Team.
This is not an entry-level housing role. We are seeking candidates with experience of assessing homelessness applications, delivering homelessness prevention interventions and providing housing advice within a local authority or comparable housing environment.
As a Triage & Prevention Officer, you will be the first point of contact for residents who are homeless or threatened with homelessness. You will assess housing circumstances, determine duties owed under homelessness legislation, develop Personal Housing Plans and work proactively to prevent homelessness wherever possible.
We are particularly interested in candidates who have experience of:
- Homelessness prevention and relief work
- Housing options and statutory homelessness services
- Applying the Housing Act 1996 (Part VII) and Homelessness Reduction Act
- Assessing homelessness applications and making statutory decisions
- Developing Personal Housing Plans
- Negotiating with landlords, agents, family members and support agencies to prevent homelessness
- Working with vulnerable households and people with complex needs
- Managing a demanding caseload within a frontline housing service
About the role
You will work in a busy frontline service helping residents at risk of homelessness to access housing advice, support and sustainable housing solutions.
The role involves:
- Conducting homelessness and housing needs assessments
- Preventing and relieving homelessness through early intervention
- Making legally robust decisions under homelessness legislation
- Liaising with landlords, support agencies and partner organisations
- Identifying suitable housing options and prevention solutions
- Supporting vulnerable residents to achieve positive housing outcomes
- Maintaining accurate case records and managing cases effectively
Essential experience
To be successful, you will need:
- Experience working within homelessness, housing options or a related statutory housing service
- A sound understanding of homelessness legislation and housing law
- Excellent interviewing, assessment and case management skills
- Experience negotiating and resolving complex housing situations
- Strong written skills, including preparing decision letters and reports
- The ability to manage competing priorities in a fast-paced environment
Why join Bromley?
- Competitive salary
- Local Government Pension Scheme
- Hybrid working
- Excellent training and development opportunities
- Employee benefits scheme
- Opportunity to make a genuine difference to residents facing homelessness
Applications from candidates without homelessness, housing options or statutory housing experience are unlikely to meet the essential criteria for this role.
Applications will be assessed based on the criteria set out in the Job Description and Person Specification, which can be found here.
For an informal discussion about the role, please contact Katy.Layen@bromley.gov.uk
We are forces family friendly and are part of the Armed Forces Covenant Employer Recognition Scheme (Gold Award). We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
We are committed to achieving equal opportunities in employment and service delivery and as a disability confident committed employer we encourage applications from people with disabilities. As part of this commitment, we will consider reasonable adjustment to support disability employment.
We offer a generous package including competitive pay, career average pension scheme, flexible working practices and the Bromley employee benefits scheme; Cycle2Work, Salary Sacrifice Lease Car, Technology Scheme, GymFlex and a wide range of local and national discounts.
Please note that we do not accept CV submissions from permanent recruitment agencies. If you are a candidate and would like to contact the Recruitment Team regarding the application process, please email Recruitment.Team@bromley.gov.uk