If you are viewing this advert on an external website, please apply via the London Borough of Bromley website. We only accept applications submitted through our online application system. Please note that some vacancies may be displayed automatically on external job boards; for full details, including the job description, person specification, and closing date, please refer to the original advert on the London Borough of Bromley website.
Job Title: Housing Services Manager
Salary: BR14 - £50,867 - £54,584 (Full Time 36hrs per week, Permanent)
Location: Bromley Civic Centre (Hybrid working – Minimum 2 days a week in the office)
About the Role
In Bromley we are committed to providing more Bromley homes for Bromley people and developing services that meets the needs and aspirations of current and future residents.
We are looking for an experienced and dynamic leader to join our Bromley Homes team as Housing Services Manager. This is a pivotal role where you will lead tenancy management services for the Council’s temporary accommodation portfolio, currently 300 leasehold units with plans for growth. You will manage a small team and oversee all aspects of tenancy compliance, rent account management, anti-social behaviour, onboarding of new developments, complaints handling, and resident engagement.
Your leadership will ensure high standards of customer service and operational delivery, while driving continuous improvement and supporting the wellbeing and safety of our residents.
About You
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to manage complex tenancy issues and resolve disputes effectively.
• In-depth knowledge of housing legislation, tenancy law, and local authority housing functions.
• Proven experience in tenancy management within a local authority or housing association.
• Relevant housing qualification (CIH Level 4 or equivalent) or substantial experience in a similar role.
We are a new team created to support the ongoing development and management of Bromley owned accommodation and leased properties; this is a very exciting time to join the Bromley Homes team as we continue to expand our housing portfolio delivering the best possible schemes for our residents.
Please note the closing date for applications will be midnight on 16th November. Interviews are expected to take place between W/C 23RD November and 30TH November 26.
Applications will be assessed based on the criteria set out in the Job Description and Person Specification, which can be found here.
If you would like to speak to the Hiring Manager about the role, please contact clair.chester@bromley.gov.uk for a confidential discussion.
We are forces family friendly and are part of the Armed Forces Covenant Employer Recognition Scheme (Gold Award). We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
We are committed to achieving equal opportunities in employment and service delivery and as a disability confident committed employer we encourage applications from people with disabilities. As part of this commitment, we will consider reasonable adjustment to support disability employment.
We offer a generous package including competitive pay, career average pension scheme, flexible working practices and the Bromley employee benefits scheme; Cycle2Work, Salary Sacrifice Lease Car, Technology Scheme, GymFlex and a wide range of local and national discounts.
Please note that we do not accept CV submissions from permanent recruitment agencies. If you are a candidate and would like to contact the Recruitment Team regarding the application process, please email Recruitment.Team@bromley.gov.uk.
